Job
Description
Required Skills & Experience: 12+ years of IT experience, with at least 8 years working specifically with ServiceNow. Proven experience as a ServiceNow Architect or Lead Developer across multiple modules. Strong understanding of ServiceNow architecture, data model, and platform capabilities. Experience with integrations using REST/SOAP APIs, MID Servers, and external tools. Deep expertise in at least three of the following: ITSM, HRSD, CSM, ITOM, ITBM Hands-on experience with Flow Designer, Service Portal, Script Includes, Business Rules, UI Policies, ACLs, etc. Strong problem-solving, communication, and leadership skills. Ability to manage multiple projects and priorities in a fast-paced environment. Key Responsibilities: Lead end-to-end design, architecture, and implementation of ServiceNow solutions aligned with enterprise standards and business requirements. Translate business needs into technical solutions within the ServiceNow platform, focusing on scalability and reusability. Collaborate with stakeholders across IT /HR and business to gather requirements, define solutions, and ensure successful delivery. Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions. Provide architectural oversight for ServiceNow modules such as ITSM, ITOM, HRSD, CSM and others as needed. Ensure best practices in ServiceNow development, configuration, and integration. Guide development teams by setting standards and ensuring governance and compliance. Create architecture documentation, technical specifications, and solution roadmaps. Evaluate and recommend new ServiceNow features, applications, and capabilities. Lead technical workshops and present architecture solutions to technical and non-technical audiences. Serve as a subject matter expert for ServiceNow platform capabilities and limitations. Lead ServiceNow upgrades planning and execution. Demonstrate high “Speed of Delivery” – being able to rapidly turnaround any deliverables for which they are responsible. Identify and pursue potential ServiceNow Expert Services opportunities at a customer, within and outside of the scope of work. Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc. Provide excellent customer service, leadership, communication, problem solving and decision making skills. Show more Show less
