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Capgemini
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ServiceNow Admin

ServiceNow Admin

Capgemini

2 - 6 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

itsm data analysis user management workflow management incident management problem management system maintenance communication skills collaboration servicenow administration itom hrsd

Work Mode

On-site

Job Type

Full Time

Job Description

As a ServiceNow Administrator, you will be responsible for administering and maintaining the ServiceNow platform. This includes performing instance upgrades, patching, and monitoring to ensure the platform's smooth operation. You will also manage user accounts, roles, permissions, and access controls to maintain system security. Collaborating with teams to implement changes and customizations will be a key part of your role. - Configure and manage ServiceNow modules, workflows, and forms such as ITSM, ITOM, and HRSD. - Create and manage ServiceNow reports, dashboards, and perform data analysis. - Ensure system stability and promptly resolve any issues that may arise. - Provide end-user training and support for the ServiceNow platform. - Proficiency in ServiceNow administration tasks including user management, workflows, and incident/problem management. - Knowledge of ServiceNow ITSM and other modules. - Experience with platform upgrades and system maintenance. - Strong communication skills and the ability to collaborate effectively with multiple teams.,

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Capgemini

IT Services and IT Consulting

Paris France

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ServiceNow Admin