25 Service Transition Jobs

Role Overview: As a senior-level ITIL Process Manager at TELUS Digital, you will be responsible for defining, implementing, and optimizing ITIL processes to lead service transition initiatives across the organization. Your role will involve combining technical expertise with strategic leadership to drive operational excellence, digital transformation, and enhance customer experience. Key Responsibilities: - Implement processes including Level 3 & 4 process documentation - Map and optimize process interlocks across service management functions - Develop and maintain use cases for process implementation - Lead ITSM tool configurations and implementations using ServiceNow - Design and implement...

As an IT Solutions Architect, your role will involve designing and implementing end-to-end IT solutions, encompassing OSS/BSS applications, networks, and digital transformation/migration projects. You will engage with clients to gather requirements, finalize project scope, and maintain strong relationships with stakeholders to ensure their expectations are met. Key Responsibilities: - Provide technical and functional guidance to the delivery team - Oversee the development, integration, and deployment of IT solutions - Identify potential project risks and issues early, and develop mitigation strategies - Implement and maintain quality assurance processes to ensure deliverables meet required s...

Role Overview: As a Senior Project Manager, you will be responsible for the development of release implementation strategies, risk management strategies, and defining release implementation criteria. You will be the primary escalation point for ecosystem implementation leads and ensure adherence to Enterprise Change Management and Release Management practices. Additionally, you will drive detailed implementation plans for all release scope componentry and ensure service transition operational, risk, and security certifications compliance. Key Responsibilities: - Develop release implementation strategies and risk management strategies - Define release implementation GO / NO GO criteria and En...

As a Senior ITIL Process Manager, your role involves defining, implementing, and optimizing ITIL processes to lead service transition initiatives. Your strategic leadership will drive operational excellence, digital transformation, and customer experience. Key Responsibilities: - Implement processes, including Level 3 & 4 process documentation. - Map and optimize process interlocks across service management functions. - Develop and maintain use cases for process implementation. - Lead ITSM tool configurations and implementations using ServiceNow. - Design and implement customer-specific ITIL operational solutions. - Establish and maintain operational level agreements (OLAs). Integration & Tr...

Role & responsibilities Roles & Responsibilities: Build, manage, and set the direction of the Knowledge Management Framework and knowledge management team members. Act as a process custodian to ensure the process of fulfilling service requests, ensuring efficiency, adherence to SLAs, and quality service delivery. Key responsibilities include designing and improving fulfillment models, triaging and assigning requests, coordinating with various teams, managing performance, and acting as a liaison between requesters and fulfillers to ensure customer satisfaction Analyzing risks and impacts, developing and maintaining recovery plans, coordinating and conducting tests, managing response during in...

Role Overview: You have the unique opportunity to shape and lead a brand-new global support function for the SaaS business at Gentrack. As a proven operations leader, you will establish and grow a team of support engineers to provide critical 24x7 support and maintenance services. Starting with a small, highly capable team, you will operate on an on-call roster and lay the foundations for a fully operational, round-the-clock support center within 12 months. This role offers significant autonomy and scope to design the service model from the ground up, enabling resilience and reliability for customers worldwide. You will directly influence and deliver long-term impact by combining hands-on le...

**Job Description:** You will play a critical role in planning and executing the transition of services from client or incumbent teams to our organization. This will involve working closely with various stakeholders to ensure a smooth and successful transition process. **Key Responsibilities:** - Collaborate with client and incumbent teams to understand the scope and requirements of the transition - Develop a detailed transition plan outlining key milestones, timelines, and responsibilities - Coordinate and monitor the execution of the transition plan, ensuring all tasks are completed on schedule - Identify and mitigate risks that may impact the transition process - Communicate progress upda...

About this Role We are seeking a skilled individual with 5+ years of experience in service enablement, delivery, or operations, ideally within telecom or technology services. This role focuses on ensuring service readiness and operational excellence for GCP-based offerings. The candidate will work across product, delivery, and support teams to streamline service documentation, manage incidents and changes, and drive automation and continuous improvement. Familiarity with ITIL, Agile/DevOps, and tools like ServiceNow, JIRA, and Confluence is essential. What you will do Service Readiness & Launch Support : Coordinate enablement activities, develop runbooks and SOPs, and align service capabilit...

Skill Set Service Design & Service Transition Years of exp 10 + Years Must to Service Design, Service Transition, Design Implementation, ITIL, ITSM Notice Period Immediate Role & responsibilities Preferred candidate profile

Role Overview: At EY, you will have the opportunity to build a career unique to your abilities, with global support, an inclusive culture, and cutting-edge technology to help you become the best version of yourself. Your unique voice and perspective are valued to contribute to making EY even better. Join EY to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Plan and oversee the transfer of essential information crucial for the support, operation, and acceptance of solutions deployed into production - Ensure service transition is scheduled, budgeted, and executed smoothly, including infrastructure/application sup...

We are looking for a Service Transition Lead for our client to manage service transition and change across IT services, ensuring smooth delivery from project initiation to BAU support. This role requires expertise in ITIL processes, service design, governance, and stakeholder management, with a strong focus on minimizing risk, ensuring seamless operations, and driving continual improvement. Key Responsibilities & Requirements Manage end-to-end Service Transition for IT projects into BAU support Ensure ITIL best practices are embedded across Change & Transition processes Oversee Service Design activities, addressing non-functional requirements (NFRs) Provide governance and assurance for Chang...

Role Overview: As a Senior Project Manager, you will be responsible for developing release implementation strategies, defining release criteria, managing release orchestration, and ensuring readiness quality gates across different phases. You will also drive detailed implementation plans for various components and ensure compliance with enterprise change management practices. Key Responsibilities: - Develop release implementation strategies and risk management strategies - Define release implementation GO / NO GO criteria and critical stage Entry / Exit criteria - Act as the primary escalation point for ecosystem implementation leads to resolve conflicts - Develop release SOLPAC including te...

As a senior-level professional in this role, you will be responsible for defining, implementing, and optimizing ITIL processes to lead service transition initiatives within the organization. Your strategic leadership combined with technical expertise will drive operational excellence, digital transformation, and enhance customer experience. Key Responsibilities: - Implement Level 3 & 4 process documentation and optimize process interlocks across service management functions. - Develop and maintain use cases for process implementation. - Lead ITSM tool configurations and implementations, specifically ServiceNow. - Design and implement customer-specific ITIL operational solutions. - Establish ...

In this role, you will be responsible for designing and implementing end-to-end IT solutions, including OSS/BSS applications, networks, and digital transformation/migration projects. Your key responsibilities will include: - Engaging with clients to gather requirements and finalize project scope - Maintaining strong relationships with stakeholders and ensuring their expectations are met - Providing technical and functional guidance to the delivery team - Overseeing the development, integration, and deployment of IT solutions - Identifying potential project risks and issues early and implementing mitigation strategies - Implementing and maintaining quality assurance processes to ensure delive...

As an Infoscion, you will be responsible for leading end-to-end endpoint device migration projects as part of digital workplace transformation. This includes managing the migration from SCCM to Microsoft Intune, which involves co-management, policy design, and device onboarding. Additionally, you will oversee Office 365 migration efforts, covering Exchange Online, OneDrive, SharePoint, and Teams. Your role will also involve driving transition projects that require handover from existing vendors to ensure knowledge transfer, continuity, and service quality. You will be tasked with defining and implementing EUC strategies, standards, and governance models while collaborating with various cross...

Role Overview: As a Transition Manager, you will play a critical role in planning and executing the transition of services from client or incumbent teams to our organization. You will be an integral part of the Transition team, ensuring a smooth shift of services. Key Responsibilities: - Develop and implement transition plans that outline the steps, timeline, and resources required for a successful transition. - Collaborate with client or incumbent teams to gather necessary information and ensure a clear understanding of expectations. - Coordinate with various stakeholders to address any concerns or issues that may arise during the transition process. - Monitor and track the progress of the ...

As the Manager, Managed Services Onboarding at NTT DATA, you will play a crucial role in overseeing the technical onboarding of complex Managed Security Services. Your responsibilities will include building and maintaining strong relationships with clients, sponsors, and key stakeholders, providing comprehensive technical project plans, executing onboarding activities from initiation to completion, conducting presentations and workshops, implementing effective Change Management processes, producing high-quality documentation, managing virtual teams, and continuously improving the Transition and Onboarding process. Key Responsibilities: - Establish strong relationships with clients, sponsors,...

As the ERP Application Support Manager at London Stock Exchange Group (LSEG), you will play a pivotal role in managing and enhancing the IT service delivery and application support of the Oracle Fusion Cloud ERP platform and technology processes supporting Finance. Your responsibilities will include supervising and guiding the delivery and enhancement of Oracle Fusion Cloud ERP services and related operational process ecosystem at LSEG. Your deep understanding of Oracle Integration Cloud and other integration platform as a service (iPaaS) solutions will be crucial in ensuring interoperability between the ERP platform and other software applications within a complex technology ecosystem. Your...

The London Stock Exchange Group (LSEG) is a diversified global financial markets infrastructure and data business committed to delivering excellent services to its customers. With a rich history spanning over 300 years, LSEG plays a vital role in supporting financial stability and growth around the world. LSEG values its people and believes that they are essential to the success of the business. The company fosters a culture of connection, opportunity, and excellence, encouraging diversity and teamwork to drive innovation and create impactful solutions. LSEG offers a supportive and enriching workplace where individuals are empowered to reach their full potential through various avenues for p...

At EY, you are part of a global team dedicated to shaping your future with confidence. Joining EY means becoming a crucial part of a diverse, globally connected powerhouse where you can steer your career in any direction you desire, all while contributing to building a better working world. As a member of the Technology Support team at EY, your primary responsibility will be to provide first and second level technical support to customers using one of the leading Wealth & Asset Management platforms. Your role is pivotal in ensuring customer satisfaction and loyalty by efficiently resolving issues, offering high-quality assistance, and collaborating with both business users and technology tea...

The Senior Project Manager role involves developing release implementation strategies and risk management strategies. You will define release implementation GO / NO GO criteria and Entry / Exit criteria of critical stages. You will be the primary escalation point for ecosystem implementation leads to resolve any release implementation orchestration, change management, and/or schedule conflicts. Additionally, you will be responsible for developing release SOLPAC including technical implementation plans and contingency plans. You will manage and ensure Release and Service Readiness Quality gates across Build, Test, and Operations phases. Ensuring adherence to Enterprise Change Management and R...

Rank : Associate Director Reports to : Service Design Lead The opportunity EYs global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities. A Transition Management and Operational Readiness Lead plays a pivotal role in ensuring the seamless transfer of projects, processes, or services from one state to another within an organization. This position demands a strong combination of project management, change management, and operational expertise to successfully guide transitions, mitigate risks, and o...

Skill Set Service Design & Service Transition Years of exp 10 + Years Must to Service Design, Service Transition, Design Implementation, ITIL, ITSM Notice Period Immediate Role & responsibilities Preferred candidate profile

Role description: This is a key role within the Global Excellence Centre supporting the global Services strategy and excellence. This is achieved through being driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence and supporting the implementation of the global S&A strategy. This is pivotal in ensuring capability excellence drives service delivery quality, driving sustainability into focus areas and ensuring the organization and reusability of data. This is a full-time role and reports directly to the GEC Business Area Director / GEC Director, with a dotted reporting line to the GBA Service Director. Role accounta...

Job Title: Assistant Manager Insurance Process - Pune Location: Pune Experience Required: 7 to 15 Years/ 2 to 5 years as TL or AM Qualification: Bachelors Degree (Insurance certifications/designations preferred) Crescendo Global has partnered with a globally recognized leader in insurance brokerage, risk management, and consulting services, with a presence in multiple countries. About the Role We are seeking an experienced Assistant Manager to lead operations for an international insurance process, with a focus on UK pension services . The ideal candidate will have strong people management skills, hands-on UK pension, insurance/BFSI domain expertise, and experience in delivering high-quality...