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Were Hiring: Service Specialist (Field Role) – Surat Are you passionate about on-ground operations and ensuring top-notch guest experience? Join our team as a Service Specialist and help us raise service standards across our hospitality portfolio. Position: Service Specialist Location: Surat Working Days: Monday to Saturday Role Type: Field Role (Daily Property Visits) Experience: 2 to 4 Years (Hospitality/Travel industry experience preferred) Key Responsibilities: Visit 3–4 properties daily based on D-1 CID, high EC, and guest check-outs. Conduct Property Cleanliness Audits (PCA) with a focus on room-level hygiene. Train property managers and staff on hygiene, cleanliness, and improving ratings on OYO & OTA platforms. Collaborate with the Reporting Lead to resolve daily operational stucks . Perform root cause analysis on D-1 CID and EC cases. Interact with 4–5 guests daily to proactively address concerns and minimize escalations. Performance Indicators: CID (Customer Issue Dashboard) OTA Ratings & Unit Hygiene % Escalation Closure % Skills Required: Excellent verbal and written communication skills Strong networking & interpersonal skills Proficiency in ERP/Apps, Excel, and email writing Good analytical & problem-solving ability Effective negotiation skills Immediate Joiners Preferred! If you’re ready to make a difference and grow in a fast-paced hospitality environment, apply now! Share your details via WhatsApp or call on 9608723030 : Updated CV Current CTC Expected CTC Notice Period Current Location If you are interested for the share your details and also let me know if you are available for the virtual interview tom ?
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