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Home
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OYO
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Service Specialist

Service Specialist

OYO

1 - 6 years

3 - 6 Lacs

Surat

Posted:1 month ago| Platform:

Apply

Skills Required

Operations Hospitality Management Hotel Management Field Operations Field Service Service Operations Service Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were Hiring: Service Specialist (Field Role)

Service Specialist

Position:

Location:

Key Responsibilities:

Visit
3–4 properties daily
based on D-1 CID, high EC, and guest check-outs.
Conduct
Property Cleanliness Audits (PCA)
with a focus on room-level hygiene.
Train property managers and staff on
hygiene, cleanliness, and improving ratings
on OYO & OTA platforms.
Collaborate with the Reporting Lead to resolve
daily operational stucks
.
Perform
root cause analysis
on D-1 CID and EC cases.
Interact with
4–5 guests daily
to proactively address concerns and minimize escalations.

Performance Indicators:

CID (Customer Issue Dashboard)
OTA Ratings & Unit Hygiene %
Escalation Closure %

Skills Required:

Excellent verbal and written
communication skills
Strong
networking & interpersonal skills
Proficiency in
ERP/Apps, Excel, and email writing
Good
analytical & problem-solving
ability
Effective
negotiation skills

Immediate Joiners Preferred!

apply now!

Share your details via WhatsApp or call on 9608723030

Updated CV
Current CTC
Expected CTC
Notice Period
Current Location
If you are interested for the share your details and also let me know if you are available for the virtual interview tom ?

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