Service Relationship Manager-Small Business Enterprise-Sales

As a Service Relationship Manager for Small Business Enterprise Sales, your role involves: - Ensuring timely processing of customers' closure requests - Coordinating with relevant teams to ensure correct resolutions - Highlighting non-adherence or delays in resolution to immediate superiors for support - Executing best practices to reduce complaints and errors - Displaying ownership in handling service requests with accurate resolutions - Updating MIS/Reports accurately with required details - Contributing towards improvement in TAT and NPS - Taking ownership of additional activities to drive team performance Qualifications required for this role: - Bachelor's degree in a related field - Prior experience in customer service or relationship management - Strong communication and interpersonal skills - Ability to prioritize tasks and work efficiently in a fast-paced environment As a Service Relationship Manager for Small Business Enterprise Sales, your role involves: - Ensuring timely processing of customers' closure requests - Coordinating with relevant teams to ensure correct resolutions - Highlighting non-adherence or delays in resolution to immediate superiors for support - Executing best practices to reduce complaints and errors - Displaying ownership in handling service requests with accurate resolutions - Updating MIS/Reports accurately with required details - Contributing towards improvement in TAT and NPS - Taking ownership of additional activities to drive team performance Qualifications required for this role: - Bachelor's degree in a related field - Prior experience in customer service or relationship management - Strong communication and interpersonal skills - Ability to prioritize tasks and work efficiently in a fast-paced environment