Service Portfolio Lead / Demand Manager

As a Service Portfolio Lead/Demand Manager, you will be responsible for managing a portfolio of services with a focus on demand generation, strategic planning, and performance management. Your key responsibilities will include: - Developing and executing service portfolio strategies that align with the overall business objectives. - Identifying and pursuing new opportunities to generate demand for services by closely collaborating with internal stakeholders and customers. - Analyzing and optimizing the service portfolio by evaluating performance, identifying areas for improvement, and prioritizing initiatives. - Building and maintaining strong relationships with internal and external stakeholders to ensure alignment and support for service initiatives. - Tracking key performance indicators (KPIs), analyzing data, and reporting on service performance to provide insights for improvement. - Working effectively with cross-functional teams, tower leads, and other stakeholders. - Having familiarity with ITIL or similar service management frameworks. - Having experience in managing projects, programs, and service initiatives. You should have at least 4+ years of experience in Service Portfolio/Demand Management processes. This role requires a proactive approach to identifying opportunities, strong analytical skills, and the ability to collaborate effectively with various stakeholders to drive service excellence.,