Service Planner

Job Description

To optimize field and on site resources for achieving Operational Excellence and Customer Satisfaction Key Functional Responsibilities are as follows 1. Service job administration of field and on site resources 2. Order Booking for Service division 3. Invoicing of service orders 4. Labour entry of field service engineers & onsite service engineer 5. Coordination with Field Service engineers, Team leaders & Regional Service Managers. 6. Planning of service engineers visit against service contracts 7. Provide required data from SAP/SPIRIT system to Managers 8. Submit daily operational scorecards and performance updates to regions for improving the operational efficiency 9. Forward planning of resources for implementation of Service Plans 10. Service call monitoring until closed and reported to customer 11. CRT, Utilization & Efficiency control and monitoring of OST and FST 12. Customer satisfaction survey using Falcon Dashboard Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales Educational requirements Graduation Degree with relevant experience Experience requirements 1-3 years of experience as Service planner/Customer support officer Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint, Power BI Have strong interpersonal skills-team player Have good presentation skills and ability to communicate effectively Be able to take own initiatives Be able to work independently Have a high drive and high level of energy Be open minded Have a genuine interest in growing the service business