Service Operations Specialist (Third Party Payroll)

3 - 5 years

6 - 9 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role Overview

Service Operations Specialist

Role & responsibilities

Service Network Management

  • Coordinate with authorized service centers, engineers, and regional service teams to ensure service processes meet company standards.
  • Monitor service capacity, turnaround time (TAT), and parts availability.
  • Support the onboarding, training, and compliance monitoring of new service partners.

Operational Performance Monitoring

  • Track and analyze service KPIs such as TAT, and Net Promoter Score (NPS).
  • Identify operational bottlenecks and propose process improvements.
  • Ensure adherence to standard operating procedures (SOPs) across all touchpoints.

Reporting & Documentation

  • Prepare weekly/monthly service performance reports for management review.
  • Maintain updated process manuals and operational guidelines.
  • Provide insights to core management team using different datasets.

Preferred candidate profile

  • Education

    : Bachelors degree in any field
  • Experience

    : 2-4 years in after-sales service, operations, or customer support within the smartphone or consumer electronics industry.
  • Tools

    : MS Excel /Power BI for reporting (Must).
  • Soft Skills

    : Strong problem-solving, communication, and multitasking skills; customer-oriented mindset.

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Oppo

Telecommunications

Shenzhen Guangdong

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