Service & OF - Field Service

• Conduct Servicing in area of responsibility
• Liaison and customer support representative for the local region for Service support
• Provide phone and email support, technical advice & ECSC support as appropriate to customers
• Independently perform basic & complex troubleshooting and repairs on the designated modality with success rate of

diagnosing the problem within given area while working within the escalation procedure.

• Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems
• ownership of service deliverables for the designated customer site.
• Perform routine calibrations , preventative maintenance and closure of predictive &proactive cases on their designated modality and secondary modality.
• Conduct Planned Maintenance for Customers as required as per the PM protocols
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Submit timely and accurately reports as assigned.
• Conduct Parts inventory management at assigned customer sites
• Maintain all company-leased equipment, including company computer, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures
• Ability to represent the organization in a professional and positive manner.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• execute equipment upgrade works .