Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Eli Lilly And Company
>
Service Now Platform Engineer - Global Service Management

Service Now Platform Engineer - Global Service Management

Eli Lilly And Company

2 - 7 years

4 - 9 Lacs

Hyderabad

Posted:Just now| Platform:

Apply

Skills Required

Service management Operational excellence Coding Analytical Javascript Healthcare HTML Troubleshooting Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Team:

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand. The team manages the industry leading ServiceNow enterprise platform. We enable our 69k global workforce to accelerate how they work, manage critical action plans, and enhance their working methods/environment, and manage key vendor contracts / spending.

In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise. This will enable us to enhance our return on investment, improve user efficiency and experience, and help support the broader Company purpose of making life better for people around the world.

What you ll be doing:

As part of the Global Service Management organization, you ll be working as a Platform Engineer in collaboration with cross functional IT partners, and vendors to develop and maintain the ServiceNow platform and deliver new functionality across the enterprise.

How You Will Succeed:

Develop and Deliver: Partner to develop and deliver ServiceNow capabilities that meet business needs and timeline
Integration: Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation.
Technical Support: Provide technical support and troubleshooting for the ServiceNow platform, ensuring optimal performance and user satisfaction.
Collaboration: Work closely with technical leaders and business partners to understand requirements and deliver solutions that meet business objectives.
Documentation: Create and maintain comprehensive documentation for all development and customization activities.
Best Practices: Adhere to best practices in coding, testing, and deployment to ensure high-quality deliverables.
Continuous Improvement: Stay updated with the latest ServiceNow features and industry trends to continuously improve the enterprise.

What You Will bring:

Technical depth and expertise in the ServiceNow platform
Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects and cross-functional teams
Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
Team Player: Ability to work independently and as part of a team in a fast-paced, dynamic environment.
A great sense of humor and passion to engage people

Basic Qualifications:

Education: Bachelor s degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 2 years of experience in ServiceNow development
Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. Experience with REST/SOAP APIs and integration tools.
Fluent in English for verbal and written communications, is essential

Additional Skills/Preferences:

ServiceNow Certified System Administrator (CSA) certification is a plus
Applied knowledge of ITIL v3 or ITIL v4

Travel:

0-10%

Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

About Lilly

About the IT Organization:

TechLilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates TechLilly is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.

More Jobs at Eli Lilly And Company

Associate - Learning Content Administrator

Bengaluru

4 - 8 yrs

INR 5 - 9 Lacs

Medical Writer - Medical Affairs

Bengaluru

7 - 9 yrs

INR 11 - 12 Lacs

Manager SFO

Bengaluru

7 - 9 yrs

INR 25 - 30 Lacs

Manager HSE

Gurugram

5 - 10 yrs

INR 11 - 16 Lacs

Senior Biostatistician

Bengaluru

3 - 8 yrs

INR 11 - 21 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Eli Lilly And Company

Pharmaceutical Manufacturing

Indianapolis Indiana

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Now Platform Engineer - Global Service Management