Service Now Developer

Core Expertise:Strong hands-on experience in ITSM modules: Incident, Problem, Change, CMDB. Development using Business Rules, Client Scripts, UI Policies, Script Includes, and Glide API. Workflow automation via Flow Designer and Service Catalog.Integrations & API:Building and managing REST/SOAP integrations with external systems.Experience with MID Server, webhooks, and secure communication protocols.Platform Knowledge: Knowledge of Scoped Applications, Update Sets, Performance Analytics, and App Engine Studio.Familiarity with Service Portal customization.Exposure to CI/CD practices, preferably with GitHub/Azure DevOps. Agile Methodology: Hands-on experience in Agile or Scrum-based environments, using tools like JIRA or ServiceNow Agile Boards. Delivery Model & Components Referenced:Top Agentic Flow (Code Layer) Intelligent orchestration of workflows and AI-injected rule engines. A.I. Injected in Delivery Integrating AI into ticket triage, auto-resolution suggestions, or predictive analytics. How to use Copilot Potential integration with MS Copilot or custom-built Copilot assistants within ServiceNow. Service Layer Clear separation of business logic and data interaction within ServiceNow modules.Mod Creator Scoped application or low-code app creator in ServiceNow (App Engine). Flow ServiceNow Flow Designer and Business Process Automation (BPA).F. Net Map Possibly referring to framework mapping using .NET or architecture diagrams if integrating with .NET-based external systems.