9 Service Manual Jobs

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

The main responsibility of this role is to track and analyze product failures. This includes identifying and recording all product failures accurately and categorizing them. One of the key tasks is to conduct timely root cause analyses for identified product failures. In addition, this role involves supporting new product development by executing through Product Lifecycle Management (PLM) to provide real-time updates to all stakeholders. Regular reviews are also conducted to compare the planned activities with the actual outcomes, including service strategy, DFS, and service manual updates. Moreover, part of the job includes providing training to enhance the competency of engineers and channel partners. The ideal candidate should have expertise in HVAC systems and be proficient in room air-conditioner installation. Effective communication skills, as well as strong problem-solving and decision-making abilities, are also essential for this role.,

.Dear Candidate Are you passionate about technical documentation and looking to contribute to a global brand in the construction equipment domain? We have an exciting opportunity for a Service Author/Writer to be part of a dynamic, diverse team. Key Responsibilities: Develop & update Service Manuals , Operator Manuals , Maintenance & Repair Manuals , and Service Bulletins . Work with Hydraulic & Electrical Schematics , SOPs , and standard maintenance practices. Collaborate with global teams (IDC & UK) of technical writers and illustrators. Manage content lifecycle using Content Management Systems (CMS) ensuring content reuse and process adherence. Partner with the Worldwide Service Team to deliver best-in-class technical literature . Drive timely and quality deliverables across service authoring projects. Profile Requirements: Proven experience in technical writing for service/operator manuals. Prior field service experience and ability to interpret engineering drawings , EPI/ECN. Exposure to project management within documentation teams. Preferred Skillset: Proficiency in tools like Oxygen XML Editor , Adobe FrameMaker , Photoshop , Illustrator . Familiarity with STE (Simplified Technical English) and company-specific style guides. Hands-on with PLM, UGNX , and Teamcenter Visualization . Comfortable working in multi-project , cross-functional environments. Interested one`s can share their Cv at swati.shikha@mounttalent.com or can reach me 9560495550. Dont forget to attach updated CV .

Dear Candidate, We have an urgent opening in Technical Publication - Authoring. Candidate should be graduated in B.Tech/BE and good exposure in technical writing (Service and Operator manual authoring). Role & responsibilities 1. Service author/writer role & responsible for creating and updating for all construction equipment / Off-highway equipment and global products: Service & Operator Manuals Maintenance Manual & Repair Manual Service Bulletin and Illustrations Hydraulic & Electrical schematic experience Standard Maintenance practices, SOPs 2. Capable to work with a team of diverse and talented individuals comprised of technical writers, technical Illustrators (IDC and UK). 3. Drive proper technical data (text and illustrations) lifecycle, content reuse, and authoring processes using content management system (CMS). 4. Coordinate with the Worldwide Service team to create and deliver the highest quality technical service literature. 5. Responsible for a day-to-day deliverable of the service author to ensure on- time delivery. PROFILE 1. Experience in technical writing (Service and Operator manual authoring). 2. Service field experience 3. Strong understanding of change notices (EPI & ECN) and engineering drawing reading capability 4. Project Management experience SKILLSET 1. Experience in Tools- Oxygen XML editor (XML or SGML equivalent), Content Management System (CMS), Adobe Framemaker - Photoshop - Illustrator. 2. Knowledge of various style guides including Simplified Technical English (STE) and possess the ability to adhere to company specific style guides. 3. Global Engineering tools PLM, UGNX and Team-center Visualization. 4. Ability to work with the diverse team on multiple projects Interested one`s can share their Cv at swati.shikha@mounttalent.com or can reach me 9560495550.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realise your career goals. Role Overview: We are looking for a Technical Writer / Author to join our team in Ahmedabad. This role focuses on the creation, management and continuous improvement of high-quality technical documentation for a variety of products. Responsibilities: Develop, proofread, and maintain technical documentation, including user manuals, engineering service manuals, and test procedures. Manage version control for documentation to track changes and updates, while applying advanced documentation standards and best practices. Collaborate with graphic designers and multimedia specialists to incorporate visual elements such as diagrams and screenshots into product documents. Work closely with the engineering team to gather product feedback and incorporate revisions to enhance documentation clarity. Create new documents using Adobe Acrobat, Adobe Illustrator, and Microsoft Office Suite, following defined formats and templates. Edit and update existing documentation to ensure consistency, completeness, and alignment with current product specifications. Requirements: Bachelor of Engineering in Electronics System Design Engineering, Design Engineering, or Electronics Engineering. 4–6 years of continuous, proven experience in developing, proofreading, and maintaining technical documentation, including user manuals, engineering service manuals, and test procedures. Proficient in using Adobe Acrobat, Adobe Illustrator, Adobe InDesign, and Microsoft Office Suite for creating and editing technical documents. Experience with the Product development team in Mechatronics system Design will be advantageous. Experience of working in SolidWorks Mechanical / Electrical and PDM will be advantageous. Fluent in English

Parts Author ( EXP - 2 TO 5 YEARS) Location: Bangalore Required Skills: Knowledge and experience in creating Parts Manuals, Operator Manuals, and Service Manuals Ability to understand heavy machines (experience in this area will be an added advantage) Tools/Software: Adobe Illustrator, Teamcenter PLM, Documoto, Oxygen, FrameMaker, Tridion Docs Domain knowledge in Heavy Machines Mining Expertise in Adobe Illustrator, Teamcenter-PLM, NX (Knowledge preferred) Documentation experience in Repair Kits & Maintenance Kits Proficient in preparing Maintenance Manuals or Parts Manuals Educational Qualification: BE Mechanical (Mandatory) Interested candidates can share their resumes to the mail id mentioned below Shri.Lakshmi@cielhr.com

To follow-up COMMODIF and LUPs to know the changes made in part design by engineering team To decide the impact of this change in Spare part catalogue with clear interchangeability confirmation To define sales mode in network based on the Technical documentation guide specified by SMR. To enable the feasible spare part for reparation based on Cost, Logistics, and Customer requirement inline to repair methods Mass production part and after sales part by passing Service technical offer (OTR) and also, to decide the impact of engineering part change to after sales with DEVO file (Design note) attached with new reference available for the project. Define the attributes of the New part like technical family, Supplier details, Colour, Material, also to create new after sales references for parts if need based on defines sales mode. To document the SIEs in Phenix Validate and Publish the SIE Reply to the network alerts management (HTL), raised by RIPL reHTLding the queries on finding Spare part number or any error on documentation use to be raise through HTL. The respective PTR VS has to respond to the urgent alerts within 2 days and for standard within 7 days. Ensure 100% adherence of Project Milestone in terms of Spare parts documentation. Confirm interchangeability & 100%-part documentation of the affected part within 3 weeks from the date of DEVO officialization Automotive Components Removal and Refit Bill of Materials – Analysis 2D & 3D Drawing reading Skills Problem Solving Analytical Skills Negotiation & Conflict Handling Skills

Plan and execute preventive maintenance schedules for all vehicles and mechanical equipment. Perform and track routine service maintenance tasks in coordination with operations. Maintain and update logbooks and maintenance records accurately