Service Manager

Job Description

Job Description: We are seeking an experienced and highly motivated Service Manager to oversee and manage service operations in the Water and Wastewater industry. The ideal candidate will have extensive knowledge of operational and technical aspects of water and wastewater treatment systems and a proven track record of managing multiple clients or divisions. Key Responsibilities: Lead and manage day-to-day service operations across multiple water and wastewater projects/sites. Ensure effective operation, maintenance, and troubleshooting of water and wastewater treatment plants. Supervise and coordinate with on-site teams, ensuring timely and efficient service delivery. Maintain strong relationships with clients and address their operational concerns proactively. Monitor performance indicators, prepare service reports, and suggest improvements. Provide technical support and guidance to the field team on process optimization and troubleshooting. Ensure adherence to safety protocols and compliance with environmental regulations. Coordinate with procurement, logistics, and other internal departments for resource planning. Conduct regular client meetings and ensure contract obligations are being met. Lead technical training and skill development programs for service engineers/operators. Required Skills & Qualifications: Bachelor's or Master's degree (BE/ME/B.Tech) in Mechanical, Chemical, or Environmental Engineering. 1015 years of relevant experience in the water and wastewater treatment industry. In-depth knowledge of water/wastewater treatment processes, operations, and technologies. Proven experience in managing multiple clients, teams, and service contracts. Strong communication, leadership, and client-handling skills. Ability to manage budgets, timelines, and technical documentation. Proficiency in MS Office, reporting tools, and basic engineering software. Preferred Attributes: PMP or equivalent project management certification is a plus. Experience with SCADA/DCS and automation systems related to water/wastewater plants. Willingness to travel to multiple sites as required. Interested candidates may share their profiles at: Yuvraj.shinde@thermaxglobal.com