Service Manager

Rudra Automobiles Pvt Ltd(Rudra Hyundai)

0 years

2 - 3 Lacs

barddhamān

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

service support training mentoring planning documentation reports management

Work Mode

On-site

Job Type

Full Time

Job Description

Ensure prompt and professional handling of customer queries, complaints, and feedback.
Monitor CSI (Customer Satisfaction Index) and take corrective actions to improve ratings.
Build and maintain strong customer relationships to encourage repeat business.
Oversee day-to-day workshop operations, ensuring timely completion of vehicles.
Allocate jobs to service advisors, technicians, and support staff.
Monitor quality of repairs and service delivery.
Achieve monthly service revenue and profitability targets.
Promote value-added services, AMC packages, insurance renewals, and accessories.
Monitor parts and labor sales growth.
Supervise Service Advisors, Technicians, Job Controllers, and other staff.
Provide training, mentoring, and performance feedback.
Ensure adequate manpower planning and discipline in the workshop.
Ensure adherence to company policies, safety standards, and legal requirements.
Maintain proper documentation, job cards, warranty claims, and MIS reports.
Submit regular reports to higher management regarding performance, revenue, and challenges.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid time off
Provident Fund

Work Location: In person

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