Service Manager

You will be responsible for the installation, commissioning, and servicing of machinery as per customer requirements. Additionally, you will provide technical support to the New Product Development (NPD) teams and assist the sales team in understanding customer needs. Conducting competitor analysis to enhance product positioning will also be part of your role. Ensuring customer satisfaction throughout the purchase and implementation process is crucial. You will lead and support the sales team to enhance sales opportunities and technical assistance. Managing and updating customer complaint registers, communicating with clients to deliver technical services, and maintaining positive customer relationships are key aspects of the role. To excel in this position, you must possess a strong understanding of pharma and healthcare packaging machines. Excellent communication skills in English and regional languages are essential. A customer-centric approach coupled with leadership qualities is highly valued. Being proactive, solution-oriented, and technically proficient will be beneficial in fulfilling your responsibilities effectively.,