Service Manager

Role & responsibilities:

As the Manager of Servicing Department at our company, you will be responsible for overseeing all aspects of machine servicing, maintenance, and record-keeping. Your role will involve managing a team of skilled technicians and ensuring that machines are efficiently serviced, maintained, and repaired both at our company premises and at client sites. You will play a critical role in ensuring customer satisfaction through timely and effective servicing, while also implementing best practices for record maintenance and equipment management.

Lead and supervise a team of servicing technicians, providing guidance, training, and support to ensure high-quality work and customer satisfaction.

Allocate resources effectively, manage work schedules, and address any personnel issues that may arise.

Oversee the servicing, maintenance, and repair of machines and equipment both at our company premises and at client sites.

Develop and implement preventive maintenance schedules to minimize machine downtime and maximize operational efficiency.

Coordinate and schedule on-site visits to client locations for machine servicing and maintenance.

Work closely with clients to understand their requirements, address concerns, and maintain a strong professional relationship.

Establish and maintain a comprehensive record-keeping system for all machines and equipment, including service history, maintenance logs, and spare parts inventory.

Ensure that all records are accurate, up-to-date, and easily accessible for reference.

Use the data to analyse areas for improvement, in terms of design, service, maintaing spares, cost cutting, efficiency improvement etc.

Collaborate with procurement and inventory departments to ensure an adequate supply of spare parts and consumables for servicing activities.

Optimize spare parts management to minimize downtime and improve servicing efficiency.

Implement and enforce quality control measures to ensure that all servicing and maintenance activities meet the company's standards and industry best practices.

Conduct regular inspections and audits to verify the quality of work performed by the servicing team.

Identify opportunities for process improvements and cost optimization within the servicing department.

Stay up-to-date with the latest industry trends, technologies, and best practices in machine servicing and maintenance.

Promote a strong safety culture within the servicing department, ensuring that all technicians adhere to safety guidelines and practices during on-site visits.

Preferred candidate profile:

Bachelor's degree in Mechanical/Electronic Engineering or a related field.

Proven experience in machine servicing and maintenance, preferably in a supervisory or managerial capacity.

Strong technical knowledge of various types of machines and equipment.

Excellent leadership, communication, and interpersonal skills.

Proficiency in record-keeping and maintenance software/tools.

Problem-solving and decision-making abilities to handle complex servicing issues.

Ability to work under pressure and manage multiple tasks simultaneously.

Prior experience in a client-facing role and customer relationship management is

advantageous.

PLC programming and VFD knowledge will be an added advantage.

Handling AMC's, good communication skill & good negotiation skills.