Service Manager

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Overseeing the service operations of a company to ensure quality customer support and after-sales services
  • Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
  • Establishing quality standards for staff to adhere to as part of their daily duties
  • Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
  • Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
  • Auditing the work of the service department to identify inefficiencies and devising solutions
  • Managing the budget related to a company's service department
  • Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
  • Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
  • Preparing comprehensive reports detailing all the activities of the service department to the senior management
  • Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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