· Day to Day Service Operations. · Generate service revenue for the Company - Annual Maintenance Contracts. Set-up new Annual Maintenance Contracts; terminate expired Annual Maintenance Contracts and general maintenance of active contracts. · Maintain excellent relations with the customers and maintain close communications and co-ordination with principal team representatives and internal team. · Independently troubleshoot and solve technical problems and service issues at customer site or assistance to Service engineers/technicians present at customer site. · Supervise a team of service engineers/technicians and support their day-to-day operations. · Train and coach, the service technicians/engineers for better customer service and operations. · The job might require Field Work, Travel and Customer contact. · Close coordination with Principles for alignment of engineers.

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Service Manager