Service Executive

As a Service Executive at Veloces Engg & Services, located in Sriperumbudur, you will play a pivotal role in ensuring excellent customer service and smooth operations for clients in the tyre and automobile industries. Your responsibilities will include managing client relationships, coordinating service activities, and overseeing a team of representatives to offer top-notch customer support. Your duties will involve resolving customer complaints, creating and implementing policies and procedures, planning training sessions for staff, and ensuring the standardization of service delivery. Additionally, you will be responsible for hiring and training new staff, monitoring individual and team performance, and conducting quality assurance surveys to gather customer feedback. To excel in this role, you should possess strong interpersonal, communication, and team management skills. Prior experience in customer service and organization, along with the ability to prioritize tasks effectively, will be beneficial. Problem-solving skills, attention to detail, and a background in the automotive or manufacturing industry would be advantageous. A Bachelor's degree in Engineering, Business Administration, or a related field is preferred. Join Veloces Engg & Services to work in a dynamic environment that fosters growth and innovation. Be part of a team that specializes in manufacturing and reconditioning machines for the tyre industry, with extensive knowledge in automation for the automobile sector. Take on this exciting opportunity to make a difference in the service sector while enhancing your product knowledge and providing exceptional support to clients.,