Service Executive

Role Overview: You will support the Service Department in managing documentation, coordination, and reporting related to service operations to ensure smooth workflow between the workshop, field service, and customer service teams. Your key responsibilities will include handling customer inquiries, escalating unresolved issues to the Service Manager, communicating with field engineers and technicians for service updates and parts requirements, entering service-related data in Dealer Management System (DMS) / ERP software, maintaining attendance, travel records, and expense statements of service staff, and assisting in organizing service camps, AMC tracking, and customer service reminders. Key Responsibilities: - Handle customer inquiries and escalate unresolved issues to the Service Manager. - Communicate with field engineers and technicians for service updates and parts requirements. - Enter service-related data in Dealer Management System (DMS) / ERP software. - Maintain attendance, travel records, and expense statements of service staff. - Assist in organizing service camps, AMC tracking, and customer service reminders. Qualifications Required: - Diploma / B.Tech in Mechanical / Automobile Engineering (preferred). - 1-2 years of experience in a service back-office / coordination role in the construction equipment or automotive industry (Freshers Can Also Apply). - Experience with OEM dealer operations (JCB, Volvo, CAT, Komatsu, Hyundai, etc.) will be an advantage. Additional Details: The job is Full-time and open to Fresher candidates. Benefits include Internet reimbursement, Leave encashment, and Provident Fund. The educational qualification required is a Diploma. The work location is in person. (Note: Application Question: Must have Educational Qualification Diploma / ITI / B-Tech candidate from Mechanical or Electrical Field),