Service Executive

Company Description

Since its inception in 2002, Coffee Day Beverages has pioneered liquid coffee vending machines in India. The company is now the largest player in the fresh milk-roasted coffee beans vending segment with over 50,000 installations across the country. Coffee Day Beverages ensures convenience and freshness, using the best ingredients and strict quality checks. With a strong service network of experienced technicians, the company serves numerous corporates, SMEs, and hotels across India. Coffee Day Beverages is expanding into luxury hotel segments and introducing a wide range of teas and other beverages to cater to the growing market of health-conscious consumers.

Role Description

This is a full-time, on-site role located in Kolkata for a Service Executive. The Service Executive will be responsible for maintaining and servicing coffee vending machines, ensuring high-quality customer service, managing customer relationships, and handling technical issues. Day-to-day tasks include visiting client locations, performing maintenance checks, responding to service calls, and ensuring operational efficiency of the machines. The Service Executive will also work closely with the service team to coordinate activities and ensure customer satisfaction.

Qualifications

• Strong Interpersonal Skills and effective Communication abilities
• Experience in Customer Service with a focus on client satisfaction
• Team Management and Organization Skills
• Excellent problem-solving skills and technical aptitude
• Ability to work independently on-site at Raipur, Chhattishgarh
• Previous experience in a similar role or industry is a plus
• B.Tech/B.E in electrical /mechanical/electronics ECE only allowed