Service Executive

Job Overview

• The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
• The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

• Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field
• 3-5 years of experience in servicing medical equipment or a related role
• Knowledge of MS Office

Required Knowledge, Skills, and Abilities

• Customer relationship management
• Ready for travel in the region
• Interpersonal skills

Environmental/Safety/Physical Work Conditions

• This role requires regional travel.
• Travel anticipated to average 30% annually but may vary depending on project needs.