Service Engineer - Thermal Services

Responsibilities:

• Provide on-site technical support for installation, commissioning, and performance monitoring of refractory products.
• Coordinate and oversee product trials at customer sites, ensuring smooth execution and accurate reporting of results.
• Troubleshoot and resolve technical issues related to refractory applications in thermal/process industries.
• Conduct performance analysis and prepare technical reports for internal teams and customers.
• Collaborate with the sales team to identify customer needs and recommend suitable refractory solutions.
• Build and maintain strong customer relationships through regular site visits, technical consultations, and after-sales service.
• Train customer staff on proper handling, installation, and maintenance of refractory products.
• Maintain accurate service records, project documentation, and feedback for continuous improvement.
• Support business development by identifying opportunities for new products, services, or process improvements.
Ensure compliance with all safety and quality standards during on-site activities.

Skills & Competencies:

• Diploma or Bachelor’s degree in Mechanical, Metallurgical, Ceramic, or Chemical Engineering.
• 2–5 years of experience in a technical service, application engineering, or field service role (preferably in refractory or thermal/process industries).
• Strong understanding of refractory products, installation techniques, and thermal industry operations.
• Proficiency in MS Office and basic reporting tools.
• Willingness to travel extensively to customer sites.

Key Skills:

• Strong technical troubleshooting and problem-solving abilities.
• Good communication and interpersonal skills for effective customer interaction.
• Ability to work independently and manage multiple projects.
• Attention to detail with a focus on quality and safety.
• Customer-focused mindset with a proactive service approach.