Service Engineer

KEY DUTIES & RESPONSIBILITIES

(Primary duties)

• Perform

  on-site installation, commissioning, and validation

  of equipment/systems at customer locations.
• Execute scheduled

  preventative maintenance

  and calibration to maximize equipment uptime and meet service contract requirements.
• Diagnose, troubleshoot, and

  repair technical issues

  (mechanical, electrical, or software) on complex machinery efficiently.
• Provide clear and effective

  technical support and training

  to customers on the proper operation and maintenance of the equipment.
• Document all service activities, including detailed reports on diagnosis, parts used, repair steps, and service hours.
• Manage and maintain the inventory of service tools, spare parts, and test equipment.
• Act as the

  primary technical interface

  between the customer and the company for post-sales support.

CAREER OPPORTUNITIES/ GROWTH

• Progression to

  Senior Service Engineer

  or

  Technical Specialist

  roles.
• Opportunities to move into

  Technical Management

  ,

  Field Service Management

  , or specialized roles such as

  Applications Engineer

  or

  Product Development Support

  .

FUNCTIONAL COMPETENCIES

(Key skills required)

• Deep technical expertise

  in the relevant domain (e.g., hydraulics, robotics, electronics, HVAC, etc.).
• Strong

  diagnostic and analytical troubleshooting skills

  .
• Proficiency in reading and interpreting

  technical blueprints, schematics, and wiring diagrams

  .
• Competence in using specialized

  testing and calibration equipment

  .
• Familiarity with relevant

  safety protocols

  and industry standards.

BEHAVIOURAL COMPETENCIES

• Customer Focus:

  Strong commitment to meeting customer needs and building lasting professional relationships.

• Problem-Solving:

  Resourceful and methodical approach to resolving complex technical challenges under pressure.

• Communication:

  Excellent verbal and written communication skills for explaining technical issues clearly to non-technical users and writing accurate service reports.

• Autonomy & Initiative:

  Ability to work independently in the field, manage a service schedule, and make effective decisions.

• Adaptability:

  Willingness and ability to travel extensively and adjust to varied working environments.

REQUIRED CANDIDATE PROFILE

CriterionDetailsAGE