Service Engineer

Job Description

JOB SUMMARY (Brief about the existence of the position) Incumbent for the position should be service-oriented professional with 2-3 years of experience as key personnel from a support services domain to provide customer support to sites assigned for door installation and maintenance service to our customers. The aspirant is expected to work towards ensuring quality service, installation to improving equipment safety and performance as well as promoting constant and proactive support, maintenance and service. Escalate issues timely without any lag at his end. KEY DUTIES & RESPONSIBILITIES (Primary duties) Aspirant will be SPOC to all teams working at site assigned providing support, guidance, training in line with company expectations without any compromise on product quality. Incumbent should be able to support team at sites responsible for installation, service, maintenance works on customer sites assigned. Incumbent should be able to read manuals, drawings and troubleshoot the problems at site pertaining to the product installed and should be able to escalate to next level in the region if he is unable to resolve the issue. Aspirants job would entail coordination with vendors, service providers and site teams and be proactive at site allocated and report regularly on daily, weekly along with MIS reports as desired at the region. Incumbent should be open to continuously upgrade his knowledge of self and team with him through reading manuals & interacting with technical team and seniors and be abreast with client needs. ADDITIONAL RESPONSIBILITIES (Apart from regular activities ) Ability to handle customer queries at site/region assigned on the technical issues from time to time. CAREER OPPORTUNITIES/ GROWTH Will have opportunity to be part of SHPL on regular rolls. FUNCTIONAL COMPETENCIES ( Key skills requires) Candidate must have 1-2 Years of experience in similar experience in a service domain handling a technical job with knowledge of Electronic devices which work automatically (preferably servicing of industrial doors, Stabilizers / UPS or other electronic / automated industry). Incumbent worked in an Installation & Services department in customer support area with a strong service potential will be preferred. Willing to stay at near site assigned and travel within varied sites allocated for servicing the customers. Proficiency in MS office i.e. Word, PowerPoint and Excel. BEHAVIOURAL COMPETENCIES Ability to work independently with minimal supervision Willing to work hands on Ability to handle work pressure Proactive Team Player Good communication Skills (written / verbal) Good at Managing teams and get work moving Self Initiative & good at decision making Lead a team and train them. Open for travelling to various sites/Project locations assigned pan India on need basis from time to time. EXPERIENCE & INDUSTRY: : (Total yrs of experience) Incumbent should be having 1-2 years of experience as key service personnel from a services domain who has worked in client servicing for large infrastructure clients at varied project sites in large Project or customer support domain or from a door industry in sales services, Elevator industry or UPS / Stabilizer field service or automation panels and other automation devices industry. Preference would be given for Engineers with Mechanical / Civil Electrical / Electronic background.