Service Engineer

Job Description

Job Title: Service Engineer Department: Technical / Engineering / Customer Support Reports To: Service Manager / Technical Lead Job Roles and Responsibilities: 1. Installation and Commissioning Install and configure new machines, systems, or equipment at customer sites. Ensure equipment functions according to specifications. Provide initial training to customers on equipment usage. 2. Maintenance and Repair Perform regular preventive maintenance checks on equipment. Diagnose faults and troubleshoot technical problems. Replace defective parts and ensure optimal equipment performance. Maintain service logs and records for each visit. 3. Technical Support Provide remote and on-site technical support to customers. Respond promptly to service requests and resolve issues within agreed timelines. Escalate complex issues to senior technical staff or manufacturers when necessary. 4. Customer Relationship Management Communicate effectively with customers to understand their concerns. Maintain a professional and customer-focused approach at all times. Educate customers on proper equipment care and operation. 5. Documentation and Reporting Prepare detailed service reports after each job. Maintain records of service calls, issues resolved, and parts used. Submit timely reports to supervisors and maintain internal databases. 6. Compliance and Safety Follow all company and industry safety regulations. Ensure equipment is installed and maintained in compliance with health and safety standards. Report any potential safety hazards or operational risks. 7. Training and Development Keep up-to-date with the latest technologies and products. Attend technical training programs as required. Share knowledge and best practices with peers. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Willingness to travel: 25% (Preferred) Work Location: In person