Service Engineer

• Onsite Customer visit for Installation & Support to resolve all technical issues
• Coordination with technical/software team for removing Bugs”
• Coordination with sales and coordination team for all supply issue.
• Resolve all the technical & Non technical issue onsite.
• Provide solution to software/hardware issue in consultation with Software /

Embedded / CCD team

• Discussion with customer and resolve all issues.
• Preparation of Service Reports and Issue wise MOM
• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling

of returnable and non-returnable material.

• Regular training program at customer end in order to educate regarding Jekson

Vision System and maintaining proper documentation for the same and its efficient

storage

• Maintain a complete pre-installation checklist and checklist of all the installation

done at customer place and to provide the copy of the same to Sales & CCD

• Synchronize the same to be used as reference
• For all out of warrantee systems plan for AMC, in consultation with sales team.
• Regular Audit at Customer end to check the working status and to provide

suggestion for up-gradation if required.

Service Engineer

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Experience

• 2-8 Years

Desired Candidate Profile

• Skills and Knowledge required:
• Service & trouble shooting of embedded systems
• Integration of system of PLC or Non-PLC base machines. Ability to travel across

the World

• Ability To travel as per requirement
• Competencies (Behavioral Skills) required:
• People Management
• Negotiation Skills
• Relationship Skills
• Analytical and Problem Solving
• Proactive
• Communicate effectively, verbally and in writing, to a diverse audience.
• Plan, organize and prioritize work.
• Demonstrate the highest level of ethical behavior.
• Remain flexible in order to adapt to changes in work environment.
• Study and apply new information, and take initiative.
• Excellent time-management, problem-prevention and problem-solving skills.
• Work accurately with close attention to detail.
• Maintain confidentiality of sensitive information.
• Possess a work ethic that includes neatness, punctuality and accuracy.