Service Engineer

FrRole & responsibilities - 1. Service Operations Coordinate daily service operations, including installations, maintenance, and repairs for refrigeration units and systems. Ensure prompt response to service calls and effective resolution of customer issues. Follow service procedures and policies to improve efficiency and customer satisfaction. 2. Team Work Support dealer staff in ensuring adherence to quality standards and safety protocols. Conduct regular training to franchise to enhance team skills. 3. Customer Relationship Management Maintain strong customer relationships by delivering high-quality service and ensuring effective communication. Address customer complaints and feedback promptly, ensuring customer satisfaction and retention. 4. Technical Support and Troubleshooting Provide technical support to service franchise and assist in resolving complex technical issues. Stay updated with the latest refrigeration technologies, troubleshooting methods, and equipment. 5. Quality Control and Compliance Implement and enforce quality standards and regulatory compliance for service operations. Ensure all safety guidelines and protocols are followed during service activities. Conduct routine audits to assess and improve service quality and safety practices. Preferred candidate profile -Candidate should be from Air conditioning or refrigeration industry.