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EeVe India
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SERVICE ENGINEER

SERVICE ENGINEER

EeVe India

4 - 8 years

0 Lacs

bhubaneswar

Posted:1 week ago| Platform: Shine logo

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Skills Required

technical support troubleshooting technical documentation database management customer communication onsite training service repairs crossfunctional collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Engineer, you will be responsible for providing high-level technical support to external customers at their location. Your primary role will involve on-site training for customers and service personnel, as well as hands-on troubleshooting, service, and repairs at the dealer's end. In this position, you will collaborate with cross-functional work teams, including customer support/services, product management, manufacturing, and marketing/sales. Your responsibilities will also include developing service technical documentation, creating and updating service information in the company's enterprise database, and handling field service calls and related issues in a timely and professional manner. Additionally, you will be required to complete and submit all necessary paperwork promptly, communicate effectively with customers to ensure satisfaction, and implement any corrective actions as needed. Other duties as assigned will be commensurate with your capabilities as a Service Engineer. To qualify for this role, you should hold a graduation or post-graduation degree and have at least 4 years of relevant experience in a similar technical support or service engineering role.,

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