Service Engineer (Cutting & Hose Machines)

Job Title: Service Engineer

Location: Gurgaon

Exp: 5+ years

Primary Job Responsibilities:

• Work safely both on-site and in our Service Department.
• Field service, repair, machine commissioning and training. Possibly up to 50% travel.
• Repair machines returned to our Service Department in a timely manner.
• Deliver start-up and training for customers purchasing new and refurbished machines.
• Field incoming technical phone calls providing customers with assistance regarding proper machine function and troubleshooting.
• Prepare customer quotations for field service, customer site preventative maintenance and customer employee training. Assist Sales/Marketing with customer visits.
• Write field service reports. Document with photos when required.
• Work with our team in Germany to resolve all technical issues as required.
• Maintain an orderly Service Department.

Secondary Job Responsibilities:

Assist in Shipping and Receiving Department.

Prepare machines for shipment.

Assist Sales/Marketing in preparing quotations for parts and machines.

Offer suggestions to increase internal and external efficiencies.

Qualifications:

• Minimum 5-years machine repair experience.
• College degree in Mechanical or Electrical Technology a plus, Technical training + proven experience a must.
• Candidate should be able to read fluid power and electrical schematics.
• Must have a working knowledge of fluid power and electrical controls.
• Excellent analytical ability, critical thinking, good communications ability both oral and written, and problem solving skills.
• Proficient in Microsoft Word, Excel and Outlook.
• Must have a valid drivers license and pass a driving record screening.