Field Service Technician

Job Description

Responsibilities Primary Job Responsibilities: · Work safely both on-site and in our Service Department. · Field service, repair, machine commissioning and training. Possibly up to 50% travel. · Repair machines returned to our Service Department in a timely manner. · Deliver start-up and training for customers purchasing new and refurbished machines. · Field incoming technical phone calls providing customers with assistance regarding proper machine function and troubleshooting. · Prepare customer quotations for field service, customer site preventative maintenance and customer employee training. Assist Sales/Marketing with customer visits. · Write field service reports. Document with photos when required. · Work with our team in Germany to resolve all technical issues as required. · Maintain an orderly Service Department. Secondary Job Responsibilities: · Assist in Shipping and Receiving Department. · Prepare machines for shipment. · Assist Sales/Marketing in preparing quotations for parts and machines. · Offer suggestions to increase internal and external efficiencies. Qualifications: · Minimum 3-years machine repair experience. · College degree in Mechanical or Electrical Technology a plus, Technical training + proven experience a must. · Candidate should be able to read fluid power and electrical schematics. · Must have a working knowledge of fluid power and electrical controls. · Proficient in Microsoft Word, Excel and Outlook. · Must have a valid driver’s license and pass a driving record screening.