Service Desk Support Technician

This position is contingent upon Customer approval, funding, and/or position availability.

Job Summary

The Service Desk Support Technician is responsible for providing essential ServiceNow L1 technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the
Business Technology policies and procedures.

Principal Accountabilities

• Diagnosing internet connection issues, WiFi issues
• Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
• Cloud Platform experience, including 3rd party SaaS
• Experience with Video Conferencing and telephony systems
• First-class customer service and communication skills; will be working with end users in multiple countries,

• Problem-solving and troubleshooting abilities
• A professional "can-do" attitude and a positive, enthusiastic approach
• Ability to work independently and as part of a team.

Experience & Education

Physical Requirements/Working Environment

Normal office environment with shift pattern.

Travel
No travel required.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.