Service Desk Specialist

Eteam

1 - 5 years

0 - 3 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

customer support service desk troubleshooting apple hardware mac os apple gsuit mdm airvot office365 mac support ios

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
Excellent Written and verbal communication skills. (VnA 6 & above)
Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
Good to have – ITIL Knowledge
Graduate from an accredited institution or Under-graduate with relevant technical experience
Previous customer/technical support or technology experience

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