Job
Description
About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Role: Service Desk L1 Engineer Location : Mumbai, Bangalore, Chennai, Pune Experience : 3 to 7 Years Language Skills : Proficiency in English + at least one of the following: Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, or Thai Job Type : Contract to hire. Notice Period: Immediate joiners. Job Description: We are hiring multilingual Service Desk L1 Engineers with strong technical support skills and a customer-first mindset. You’ll be the first point of contact for users facing technical issues and will provide L1 support via calls, chats, and emails . This role demands excellent troubleshooting abilities, strong queue management, and hands-on experience with tools like Active Directory, VPN, Office 365, and ITSM platforms . Key Requirements : Respond to inbound service desk contacts (calls, chats, emails) Provide L1 troubleshooting for hardware, software, network, and VPN issues Manage and escalate incidents using ITSM tools (ServiceNow, Remedy, etc.) Administer user accounts in Active Directory & O365 Support desktop/printer installations and configurations Handle Citrix, virtualization, and mobile device queries Document and track issues efficiently using the ITSM platform Follow escalation protocols for high-severity incidents Provide excellent customer service with multilingual support Ensure service desk SLAs and MIM processes are met Required Qualifications : Any Graduate with 3+ years of experience in a service desk environment Proficient in English and one additional language from the list: Malay, Mandarin, Arabic, Portuguese, Italian, Turkish, or Thai Hands-on with Active Directory, Citrix, Office 365, VPN, Windows OS, mobile OS, and ITSM tools Seniority Level Associate Industry IT Services and IT Consulting Employment Type Contract Skills service desk L1 VPN Active Directory Office 365 ITSM Show more Show less
