Service Desk Manager

As a Service Desk Manager, you will play a crucial role in leading and managing a team of IT professionals to ensure the smooth operation of end user support, IT infrastructure, strategic planning, project management, compliance, and security. Here is a breakdown of your key responsibilities: **Role Overview:** You will be responsible for leading, mentoring, and developing a team of IT professionals, including support specialists and infrastructure engineers. Conducting regular performance reviews, providing feedback, and fostering a collaborative team environment will be vital for ensuring team members meet their objectives and career development goals. **Key Responsibilities:** - Oversee the day-to-day operations of the end user support team to ensure prompt and effective resolution of technical issues. - Implement and maintain IT support processes, procedures, and best practices to enhance service quality and user satisfaction. - Manage the planning, implementation, and maintenance of IT infrastructure, including servers, networks, and data centers to ensure stability, security, and performance. - Develop and execute IT strategies and initiatives aligned with the company's goals, identifying opportunities for process optimization and automation. - Lead and manage IT projects from inception to completion, ensuring timely delivery, within scope, and on budget. - Ensure adherence to IT policies, procedures, compliance requirements, and cybersecurity standards through regular audits and risk assessments. **Qualifications Required:** - Minimum of 10-12 years of experience in IT management roles. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - In-depth knowledge of IT support processes, infrastructure management, and project management. - Familiarity with industry trends and emerging technologies for recommending innovative solutions. This job presents an exciting opportunity to lead a dynamic team, drive IT initiatives aligned with company objectives, and ensure the security and efficiency of IT systems.,