Posted:3 days ago|
Platform:
Work from Office
Full Time
. Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong communication skills to interact effectively with clients.
- Ability to analyze and interpret client issues accurately.
- Familiarity with various support tools and ticketing systems.
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