Service Desk Engineer-Chennai

3 - 8 years

2 - 6 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Dear Candidate,

PFB the JD.

Mode : WFO

NP: Immediate or less than 30 days

Location :Chennai

JD:

Service Desk Engineer L1/L2 Support:

Role Summary

Tech Stack:

  • MacOS/iOS experience
  • JAMF management (need to have)
  • App packaging (good to have)
  • Intune
  • Active Directory
  • M365
  • Windows 10/11
  • TeamDynamix/ServiceNow.

Responsibilities

  • Provide

    L1L2 support

    for

    M365, Azure AD, and endpoint issues.

  • Log, categorize, and resolve incidents and service requests per SOP.
  • Escalate unresolved or recurring issues to Command Center or L3.
  • Contribute to knowledge base and AI-Ops automation candidate identification.
  • Drive first-contact resolution and excellent customer experience.
  • Good communication



Experience

gayathri.arunagiri@movate.com

Regards,

Gayathri Arunagiri

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Movate Technologies

Information Technology and Services

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