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Diverse Lynx
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Service Desk Engineer

Service Desk Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Diverse Lynx

6 - 7 years

8 - 9 Lacs

Hyderabad

Posted:2 months ago| Platform:

Apply

Skills Required

Change management Ticketing Linux Operating systems VPN Service desk Active directory Windows microsoft Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD for Service Desk Engineer. Key Responsibilities: Provide L1/L2 technical support for desktops, laptops, printers, operating systems, and mobile devices. Troubleshoot and resolve hardware and software issues remotely or onsite. Respond to and resolve tickets, incidents, and service requests within defined SLAs using ITSM tools (e.g., ServiceNow, BMC, Freshservice). Support user accounts, permissions, and group policies via Active Directory and Microsoft 365 . Install, configure, and maintain approved software and operating systems (Windows/Mac/Linux). Set up and support VPN, email clients, remote access , and network connectivity for users. Handle password resets, access issues, printer setups , and basic network troubleshooting. Document all support interactions and solutions clearly and completely in the ticketing system. Escalate complex issues to the appropriate L3 or infrastructure teams with clear documentation. Maintain compliance with IT policies, security standards , and change management protocols. Support onboarding/offboarding processes, including account provisioning and equipment setup.

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Service Desk Engineer