Service Desk Engineer

The Service Desk Executive position based in Chandigarh is a full-time role requiring a minimum of 2 years of experience. You will report to either the IT Manager or Operations Manager and work on a schedule that includes Monday to Friday from 12:30 AM to 9:30 AM and Saturday from 11:30 PM to 7:30 AM. As a Service Desk Executive, your primary responsibility will be to provide technical support, manage user access, troubleshoot IT systems, and ensure the smooth operation of various tools such as CRM, messaging platforms, dialers, and integration tools. Additionally, you will be involved in basic programming, automation, and data analysis to enhance business processes. Your key responsibilities will include offering IT support for hardware, software, and network-related issues, managing user accounts and system access, supporting workflow automation tools, troubleshooting and optimizing various tools like CRM and messaging platforms, using Excel and Google Spreadsheets for data reporting, applying basic programming languages such as HTML, CSS, PHP, and Python for automation and customization, and maintaining technical documentation to enhance IT processes. To qualify for this role, you should have experience in IT service desk support, troubleshooting, and system management, possess hands-on skills in Excel, Google Sheets, CRM, and automation tools, have basic knowledge of programming languages like HTML, CSS, PHP, and Python, demonstrate strong problem-solving abilities, effective communication skills, attention to detail, and the capacity to work efficiently under pressure while managing multiple IT requests. Joining this role will provide you with the opportunity to work in a tech-driven, fast-paced environment, gain exposure to cutting-edge automation and integration tools, and avail career growth prospects through hands-on IT support experience.,