Service Desk Engineer

Aerzen Machines India Private Limited

3 years

3 - 6 Lacs

vadodara

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service support installation configuration software management coordination collaboration maintenance training

Work Mode

Remote

Job Type

Full Time

Job Description

Providing 1st and 2nd Level-Support as part of an international Service Desk team with headquarter in Germany
Evaluate, qualify and assign user requests in an ITIL- based ticket system
Deliver local onsite support for installation and configuration of hard- and software in a heterogeneous software environment
Deliver remote support for software requests throughout the software lifecycle globally within the AERZEN Group
Account- and permission-management (Active Directory)
Coordination of tasks and projects with external IT service providers
Collaboration with our regional IT Centers globally
Active participation in the creation and maintenance of our Service Desk knowledge base
Improvement of our services by bringing in your experience and ideas

Qualification

Proficient English skills in written and spoken form
Comprehensive training in IT end user support (minimum 3 years work experience) or Bachelor degree
International work experience preferred
Motivated to learn and participate in our international team
Problem-solving mindset
Very good knowledge of Windows OS and the Microsoft -Office applications
Good knowledge of heterogeneous IT environments.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

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