Service Desk Associate

0 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role:


  • Be the contact person for customers and service technicians
  • Administer and schedule service technicians in the field, taking into account
  • product and customer knowledge as well as temporal and spatial availability
  • Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
  • Handle escalations
  • Ensure service documentation and update if necessary



Requirements:


  • B2 English
  • Ability to work independently
  • Quick comprehension



Benefits:


  • Buddy program
  • Internal career development program
  • Onboarding program


Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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IT Services and Support

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