Service Desk Analyst

Urgent Hiring for Service Desk Analyst for Bangalore Location

Interested candidate WhatsApp CV on 9740521948

Mode of Work:-

Mode of Interview:-

Date of Interview:-

Job Role & responsibilities:-

• Responsible for overseeing and coordinating the entire incident management process within the organization.
• This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations.
• The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

Techinical skills, Qualification & Experience required:-

• Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)
• 6 Months -1 Year in Service Desk (Calls & Chats / Email / Requests)
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.
• Comfortable with 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift