Service Desk Analyst

Service Desk Analysts at FNZ are part of the IT Infrastructure department and provide IT technical assistance to FNZ's end users. Reporting to the IT Infrastructure Manager, this is both a highly technical and user-facing role, performing duties that align with 1st and 2nd line support functions.

This position is an excellent opportunity to work within a friendly environment while gaining experience within a reputable global financial services organisation enabling career progression.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on-prem Active Directory Users & Groups management and Group Policy
• Microsoft Email systems administration and support
• Managing user access for FNZ internal bespoke applications
• Supporting all corporate office systems including Office 365, printers, desktops/laptops, and mobile devices
• On-site office support, including desk setups, hardware troubleshooting, and face-to-face user assistance
• Asset Register maintenance and updates
• Providing remote support to other internal clients
• Performing daily checks, BAU monitoring, and fault resolution
• Ensuring adherence to service desk processes and procedures
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring within the team
• Documenting technical fault solutions and procedures
• Recommending improvements to all aspects of IT services
• Ensuring IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

Opportunities

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies;
• Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
• We provide significant financial rewards for high performing individuals;
• We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.