Service desk ( 1-6 years of experience ) | Insight Enterprises

Insight Direct India

1 - 6 years

2 - 7 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

service desk microsoft teams servicenow itsm ms office ms office outlook itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

If interested, please share your resume at email id - aman.gupta@insight.com

Service Desk Representative

Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
Respond to all Customer requests in timely and professional manner.
Instruct end users in the appropriate use of equipment, software, and/or reference materials.
Assist with all aspects of technical support, including on-site visits as needed.
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
Research/troubleshoot issues using the tools available.
Navigate internal/external reference support materials.
Proactively following up on all open issues.
Work closely with other team members to identify and suggest resolutions and improvements.

What were looking for

Bachelors degree (field related)
1-7 years of overall experience is required

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