Service Delivery Ops Team Lead

Skill required: KYC Screening - Know Your Customer (KYC)
Designation: Service Delivery Ops Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence.
What are we looking for? •Written and verbal communication • Knowledge of the regulatory environment is highly desirable • Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process • Should have handled a Team size of min.15-20 • Good people management skills • Performance management/reviews • Investment Banking skills preferred • Good stakeholder management skills • Deep understanding of the end-to-end KYC and client on-boarding processes • Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) • Willing to occasionally attend conference call meetings outside normal business hours • Ability to be highly flexible and react swiftly to changing priorities and urgent situations
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts • Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards • Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy • Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas • Schedule, allocate and review work of team members for accuracy and completeness • Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly • Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news • Establish and maintain excellent working relationships with stakeholders at all levels • Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.