Service Delivery Ops Senior Analyst

 About The Role  

Skill required: Talent Development- Architect - Knowledge Management

Designation: Service Delivery Ops Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving.

What are we looking for? Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience7+ years experience preferably in the learning industry.Critical ThinkingProblem ManagementWorking inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain

Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.
 Qualification 
Any Graduation