Service Delivery Ops Associate Manager

Skill required: Talent Development - Learning Delivery Operations

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design & Dev. Specialist manages day-to-day planning and execution of multiple training development efforts. They ensure that projects are executed according to defined process, quality, budget, and timelines. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for? Detail orientationWritten and verbal communicationoBasic knowledge of project management tools including workplanning and resource schedulingoExperience in working with global clients utilizing a consultative approachoExperience with developing training solutions for global audience; adjusting materials based on cultural needs, regional constraints and localization or translation considerationsEducationBA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceMinimum 7- 8 years of working experience in training design and development Practical training/learning industry experience Experience in managing a team of 2-3 peopleBasic project management experienceCritical ThinkingProblem ManagementRequiredoSolid knowledge of instructional design techniques, adult learning theory, and web-based development tools ?Ability to create high level and detailed designs.

Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)?Experience in designing digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong written communication skills including:? Working knowledge of editorial requirements? Language and Grammar ? Attention to detail to ensure qualityoStrong oral communication skills?Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement. oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oExperience in managing a team size of 2-3 people.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsPrepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize. oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:?completeness, structure, instructional approach, and visualization ?writing style, compliance to standards, language and grammar?functionality and usability (eLearning builds) oManage work effort of team members to maintain scope.oCoordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.oReport status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action items.
 Qualification 
Any Graduation