Service Delivery Ops Associate Manager

10 - 14 years

3 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 About The Role  

Skill required:
AML fraud mgmt.
  • Financial Crime & Fraud Management

    Designation:
    Service Delivery Ops Associate Manager

    Qualifications:
    Any Graduation

    Years of Experience:
    10 to 14 years
    About Accenture
    Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
    What would you do?
    Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.

    What are we looking for?
    Written and verbal communicationThorough understand of Claims life cycle and corresponding regulatory requirementsKnowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z)Overseeing the team s performance, providing guidance and training, and evaluating their performance Must of 2 years of experience in managing card operations and should have Team leads reporting from multiple streamsLeading projects and processes related to data sampling, modeling, and validation Ensuring the organization meets legal and regulatory obligations, and adhering to policies and regulations Reporting fraud metrics and monitoring the effectiveness of the fraud program Identifying opportunities for improvement and driving operational change Minimizing breaches and risk events, and resolving operational incidents Working with partners and key stakeholders to protect the organization s reputationQuerying and mining large data sets to discover transaction patternsReporting WBR/MBR with insightsFraud Risk ManagementExcellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Demonstrated ability to work independently and make complex investigation decisionsAbility to establish strong client relationshipExcellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisionsSelf-disciplined, diligent, proactive and detail oriented.Preferred experience in customer handling, end-user interactions through chats, emails, etc.Availability to work flexible hours, including evenings, weekends, and holidays.People and Conflict Management skillClient and Internal stake holder management

    Roles and Responsibilities:
    In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
     Qualification Any Graduation
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    Accenture

    Professional Services

    Dublin

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