Service Delivery Ops Analyst

Skill required: Marketing Operations - Operations Management

Designation: Service Delivery Ops Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do Experienced senior level with good leadership skills that is expected to manage clients technical communication, provide technical guidance to his team leadership, supervise teams knowledge level, proactively lead research of new trends and technologies and provide documentation, processes and support tools for production and delivery optimization.

What are we looking for QUALIFICATIONS REQUIRED:Any Degree/Diploma (10+2+3)/ Bachelors in Engineering/ Technology in Computer Science/Electrical/Electronics (B.E./ B.Tech/ BCA/ BSc)EXPERIENCE (Must to have skills):Min. 8-10 years of overall experience Min. 2-3 years of experience leading team of developersAgile project managementExceptional leadership skills, Communications skills & Client Management skillsStrong customer service, team development, problem solving skills and adaptability to changing environmentsCMS:Recent experience working with a CMSOS:At least Basic Linux, Windows Server 2003/2008, XP, Vista, 7Programming languages:HTML/HTML 5, CSS/CSS3, javascript, JSOO, Jquery and Jquery Mobile, Responsive designDatabases:My SQLTagging/Tracking:Google Analytics, Atlas, WebtrendsOther Tools:Microsoft Office Excel (advanced) for data analytics, SuvbersionFlexible with shiftsCertifications ITIL, SixSigma, PMP, Digital Marketing (Adobe)
Roles and Responsibilities: Provides the technical point of view for incoming tasksCreates or reviews tasks time estimationsProvides alternatives to deal with technical challengesSupports the manager with workflow supervision and improvementsSupervise and promotes the best practices applicationProvides significant documentation for team s common task or processesSupervise interview for new team membersProvides guidance for induction processSupervise and promotes team s knowledge transfer and team member s career pathHelp Managers on the creation and follow up of technical action plans for the teamSupport team members on meetings or negotiations that may require technical knowledgeGive or coordinate individual or group trainings on important technical mattersAnalyze team metrics and suggest actionsPromote team knowledge transferGet involved in the whole development life cycle in all tiers:analysis, design, implementation, evaluation and progress monitoring
Qualification
Any Graduation