Service Delivery Manager / Bangalore / Join within 15 days

We are looking for an experienced

Service Delivery Manager with 9+ years of proven success in

managing service delivery operations within a service-based organization. The ideal candidate will

ensure high-quality service delivery, client satisfaction, SLA adherence, and continuous service

improvement across projects/accounts.

Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherenceto SLAs.Act as the single point of contact for client communication related to service delivery performanceand improvements.Monitor service performance metrics and initiate corrective and preventive actions to addressservice issues.Drive continual service improvement initiatives and process optimizations.Collaborate with cross-functional teams, including project managers, technical teams, and supportstaff.Ensure smooth onboarding and transition of new projects and services.Conduct regular service reviews with internal stakeholders and clients.Handle escalations effectively and ensure timely resolution.Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactivecommunication.Prepare and present reports on service performance, risk mitigation, and improvements.

WHAT WILL YOU NEED TO SUCCEED?

Bachelors degree in Computer Science, Engineering, or a related field.Minimum of 6 years of experience in IT service delivery or customer success roles in aservice-based environment.Excellent problem-solving, stakeholder management, and communication skills.Experience managing service teams and delivering services across various technologies or domains.Ability to manage multiple projects and clients simultaneously.Proven track record of improving client satisfaction and operational efficiency.Familiarity with CRM tools and customer success platforms is a plus.Ability to think critically and address client concerns efficiently.

Sounds Perfect For You

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